Shipping & Delivery Policy – Eesop

At Eesop, we are committed to delivering your orders safely and efficiently, wherever you are in the world. Please review our complete shipping policy below.

🌍 Free Worldwide Shipping

We offer free shipping worldwide on all orders.

• Estimated Delivery Time: 12–25 business days from the date of purchase.

• During festive or holiday seasons, delivery times may be slightly extended due to high order volumes.

⚡ Express Shipping

For faster delivery, we offer Express Shipping (charges may apply).

• Estimated Delivery Time: 8–11 business days from the date of purchase.

• During peak periods or holidays, delivery may extend to 12–14 business days.

📦 Order Processing & Fulfillment

• Orders may require processing time due to production, quality checks, or material availability.

• Tracking details may take 6–7 business days to update after order placement.

• Delivery timelines are estimates, not guarantees, and may vary due to logistics, customs, weather, or other external factors.

• By placing an order, the customer acknowledges the full stated estimated timeframe for delivery, subject to applicable consumer rights.

🔍 Order Tracking

• All orders include trackable shipping with delivery confirmation.

• Once shipped, you will receive a tracking ID via email.

• You can use the provided tracking information to monitor the status of your shipment.

💰 Duties, Taxes & Customs

• Any custom duties, import taxes, or local charges are the responsibility of the customer unless otherwise stated at checkout.

• These charges are imposed by government authorities and are beyond our control.

• Customers must clear these charges to avoid delays or return of shipment.

• As a goodwill gesture, we may offer store credit equivalent to such charges (subject to valid proof).

🚚 Delivery Confirmation & Liability

• All shipments include official carrier tracking and delivery confirmation.

• Once the courier marks the order as “Delivered”, responsibility generally transfers to the customer, subject to applicable consumer protection laws.

• We are not liable for lost, stolen, or misplaced packages after confirmed delivery where the shipment was delivered correctly and liability may lawfully be excluded.

• Claims regarding non-receipt should be raised as soon as possible so our team can investigate with the shipping carrier.

📢 Delays & Communication

If an item is out of stock or your shipment faces any unexpected delay, our team will promptly inform you with updates or alternative solutions.

We make every reasonable effort to ensure that your order reaches you within the estimated delivery timeframe.

🤝 Shipping Partners

We work with trusted global carriers to ensure safe and timely delivery of your orders.

Shipping carriers may vary depending on your delivery location, product availability, and shipping method.

✅ Why Choose Us

• 100% Satisfaction Guarantee

• Buyer Protection on Every Order

• Free Worldwide Shipping

• Transparent Tracking & Updates

• Dedicated Customer Support

• Secure & Reliable Shopping Experience

📜 Agreement

By purchasing from our store, you acknowledge the terms related to shipping, delivery timelines, customs duties, and post-delivery responsibility, subject to applicable consumer protection laws.

Contact Us

For any shipping-related questions or concerns, please contact us:

Eesop

82 Rutgers Slip, New York, NY 10002, United States

Email: eesoponline@gmail.com