Returns, Exchange & Cancellation Policy

At Eesop, your satisfaction is our top priority. Each piece is carefully crafted, and we aim to provide a smooth, transparent, and fair experience. Please review our policy carefully before placing an order.

🔄 Exchange Only Policy

We follow a strict exchange-only policy. Returns are not available.

• Exchanges are only applicable if you receive a wrong, defective, or damaged item

• Requests must be raised within 7 days of delivery

• The item must be unused, unworn, and in original condition

• A clear unboxing video is mandatory to verify the issue

📦 Damaged or Incorrect Items

To process an exchange:

• Share proper proof (including unboxing video)

• Provide order details and issue description

Once verified, our team will arrange an exchange.

⚠️ Important Exchange Conditions

• Exchanges are not applicable for:

  • Personal preferences (like/dislike, color expectations, styling choice)

• For stitched or ready-to-wear items (lehenga choli, saree, etc.):

  • Exchange is only allowed if the item is damaged or incorrect

• Sizes selected on the product page are final, and items are prepared accordingly

Special Case (Rare Approval):

• Return shipping charges → Customer pays

• Reshipping charges → Customer pays

💳 Refunds & Store Credit

• We do not offer refunds to the original payment method

• Approved cases may receive store credit (subject to eligibility)

• Store credit:

  • Has no expiry

  • Can be used anytime

• Final decision on store credit remains with the brand

📩 How to Request an Exchange

Email: eesoponline@gmail.com

Subject: “Exchange Request – [Your Order Number]”

Include:

• Order number

• Issue description

• Unboxing video proof

Our team will respond within 48 hours.

🚚 Return Shipping

• Customers must ship the product to our India return address

• Return pickup service is not available

• International return shipping must be arranged by the customer

❌ Non-Returnable / Non-Exchangeable Items

• Custom or made-to-measure outfits

• Sale or discounted items

• 100% pure silk sarees

• Made-to-order or pre-order products

• Items requested after 7 days

• Orders paid using store credit

• Products showing damage, wear, or alteration not caused by us

✂️ Minor Alterations

• For minor fitting issues, customers may use a local tailor

• Upon sharing proof, we may reimburse the cost as store credit

• Must contact us before making alterations

❌ Order Cancellation

• Orders are processed quickly for fast delivery

• Cancellation requests are only considered within 1 hour of placing the order

• If approved:

  • Store credit will be provided

  • Refunds are not applicable

📦 Delivery Liability

• Once the order is marked “Delivered”, responsibility transfers to the customer

• We are not liable for lost, stolen, or misplaced packages after delivery confirmation

• No refund or store credit will be issued in such cases

🌍 Duties & Taxes

- Any customs duties or import taxes are the customer’s responsibility

🤝 Our Approach

We maintain a fair and honest exchange system to ensure consistent quality and service for all customers while protecting both customer and brand interests.

📜 Agreement

By placing an order, you agree to all terms related to exchange eligibility, store credit, cancellations, delivery responsibility, and product conditions.

Thank you for choosing Eesop.

For any assistance, contact us at eesoponline@gmail.com